Beatport Questions

[infectedskazi]

I just revamped my comp. I noticed when I was trasfering my files back from my external that I lost a good deal of tracks, really just from a two week span or so. They were all from beatport and i know they have all the tracks you've d/l in your library. Does anyone know how much it would cost to get those back, they have the redownload option but I'm not sure how that works. Any help would be stellar.

[spiggums]

I just revamped my comp. I noticed when I was trasfering my files back from my external that I lost a good deal of tracks, really just from a two week span or so. They were all from beatport and i know they have all the tracks you've d/l in your library. Does anyone know how much it would cost to get those back, they have the redownload option but I'm not sure how that works. Any help would be stellar.

generally the redownload option is only available to you w/in 48 hours to assist if a download doesn't complete properly...

I think after that, most, if not all, digital download sites charge you full price to repurchase the tracks...

[infectedskazi]

that's what i figured. Oh well

[Adam Ely]

No, just E-mail them and tell them what happened. They (at least used to be) very customer service friendly. I lost a lot of tracks a few years back and I told them what they were and they made them available for me to download again.

[METRO PRODUCTION]

had the same happen to me but just one track and allways the same track going form external to hard drive.

I emailed them and they gave it back to me for free.

[infectedskazi]

thats aweomse, i was looking into it and i lost alot more than i original thought

[CharlesM]

that sucks. yeah they should help you out if you email them

[infectedskazi]

yea i just went through and made a list of the tracks and sent it to their customer support, its was like 62 tracks and 2 albums. I hope they will help me out. I've spent a lot of money with them.

[shiestO!]

yeah if you think about it that might be 100$-150$ i just recently backed up my entire mp3 collection (the dnb part of it)

good luck mang.

[Judson Myers]

Good luck dude, I had a credit card authorization issue and they never returned any of my emails.

[infectedskazi]

they helped me out a bit, they never emailed me abou tit, but some how 178 songs became avalible for d/l only 47 of the ones i lost but thats better than nothing, now if i could jsut ge rid of the other 138 i already ahve

[spiggums]

Good luck dude, I had a credit card authorization issue and they never returned any of my emails.

was your order over $200?

[ramz]

No, just E-mail them and tell them what happened. They (at least used to be) very customer service friendly. I lost a lot of tracks a few years back and I told them what they were and they made them available for me to download again.

I have had similar results with their customer service with this issue.

[Judson Myers]

was your order over $200?

No it was like $60. It worked fine like 2 days later but I didn't get to play the songs at the gig I was buying them for. It's no biggie but it did frustrate me they never emailed me back and they have no customer service phone number. The beatport forum is quite handy though.

[spiggums]

No it was like $60. It worked fine like 2 days later but I didn't get to play the songs at the gig I was buying them for. It's no biggie but it did frustrate me they never emailed me back and they have no customer service phone number. The beatport foum is quite handy though.

w0rd...

I asked cause I know they have (or had) some sort of odd credit card limit where it would decline you if your order was over $200... problem is that it didn't really let you know... I learned this the hard way once... had to call in a favor to find out what was up...