Beatport Questions

[infectedskazi]

I just revamped my comp. I noticed when I was trasfering my files back from my external that I lost a good deal of tracks, really just from a two week span or so. They were all from beatport and i know they have all the tracks you've d/l in your library. Does anyone know how much it would cost to get those back, they have the redownload option but I'm not sure how that works. Any help would be stellar.

[spiggums]

I just revamped my comp. I noticed when I was trasfering my files back from my external that I lost a good deal of tracks, really just from a two week span or so. They were all from beatport and i know they have all the tracks you've d/l in your library. Does anyone know how much it would cost to get those back, they have the redownload option but I'm not sure how that works. Any help would be stellar.
generally the redownload option is only available to you w/in 48 hours to assist if a download doesn't complete properly...

I think after that, most, if not all, digital download sites charge you full price to repurchase the tracks...

[infectedskazi]

that's what i figured. Oh well

[Adam Ely]

No, just E-mail them and tell them what happened. They (at least used to be) very customer service friendly. I lost a lot of tracks a few years back and I told them what they were and they made them available for me to download again.

[METRO PRODUCTION]

had the same happen to me but just one track and allways the same track going form external to hard drive.

I emailed them and they gave it back to me for free.

[infectedskazi]

thats aweomse, i was looking into it and i lost alot more than i original thought

[CharlesM]

that sucks. yeah they should help you out if you email them

[infectedskazi]

yea i just went through and made a list of the tracks and sent it to their customer support, its was like 62 tracks and 2 albums. I hope they will help me out. I've spent a lot of money with them.

[shiestO!]

yeah if you think about it that might be 100$-150$ i just recently backed up my entire mp3 collection (the dnb part of it)

good luck mang.

[Judson Myers]

Good luck dude, I had a credit card authorization issue and they never returned any of my emails.

[infectedskazi]

they helped me out a bit, they never emailed me abou tit, but some how 178 songs became avalible for d/l only 47 of the ones i lost but thats better than nothing, now if i could jsut ge rid of the other 138 i already ahve

[spiggums]

Good luck dude, I had a credit card authorization issue and they never returned any of my emails.
was your order over $200?

[ramz]

No, just E-mail them and tell them what happened. They (at least used to be) very customer service friendly. I lost a lot of tracks a few years back and I told them what they were and they made them available for me to download again.
I have had similar results with their customer service with this issue.

[Judson Myers]

was your order over $200?

No it was like $60. It worked fine like 2 days later but I didn't get to play the songs at the gig I was buying them for. It's no biggie but it did frustrate me they never emailed me back and they have no customer service phone number. The beatport forum is quite handy though.

[spiggums]

No it was like $60. It worked fine like 2 days later but I didn't get to play the songs at the gig I was buying them for. It's no biggie but it did frustrate me they never emailed me back and they have no customer service phone number. The beatport foum is quite handy though.
w0rd...

I asked cause I know they have (or had) some sort of odd credit card limit where it would decline you if your order was over $200... problem is that it didn't really let you know... I learned this the hard way once... had to call in a favor to find out what was up...

[Judson Myers]

w0rd...

I asked cause I know they have (or had) some sort of odd credit card limit where it would decline you if your order was over $200... problem is that it didn't really let you know... I learned this the hard way once... had to call in a favor to find out what was up...

Right on, you would think they would be happy if you were spending that much...d;-)

[spiggums]

Right on, you would think they would be happy if you were spending that much...d;-)
it was explained to me that this was a measure put in place on account of some sort of credit card fraud going on... not really sure what's that about...

on a completely tangential note... I was just happy to notice that the Sleaze chart for October is listed as one of the featured "electrohouse" charts!!!

[Judson Myers]

on a completely tangential note... I was just happy to notice that the Sleaze chart for October is listed as one of the featured "electrohouse" charts!!!

Nice dude, I knew Beth had one but I didn't know Sleaze did. I will have to check it out.

[spiggums]

Nice dude, I knew Beth had one but I didn't know Sleaze did. I will have to check it out.
we're doing monthly charts on there now...

this month was a combined chart, but we're going to start making it so that we rotate every month and have a different member featured... not sure if we'll do another combined chart once every four months or just keep the rotation on a one to one basis... but we've got a while before we have to make that decision ;)

[BeatportMikeL]

infectedskazi-
Were you still missing any tracks? I don't mind clearing out your download library and reauthorizing the ones you haven't already recieved.
If it makes it any easier for you you can simply forward any invoices with missing tracks highlighted and we'll get it sorted.

Judson Myers-
If you could send me your account information (username, email address) I can look into what sorts of problems you are running into with our payment system.


Please feel free to contact me at michael.lomboy@beatport.com if anyone has any other questions or concerns.

[The Logic Theorist]

^ Now that's service.

[Judson Myers]

Judson Myers-
If you could send me your account information (username, email address) I can look into what sorts of problems you are running into with our payment system.


Please feel free to contact me at michael.lomboy@beatport.com if anyone has any other questions or concerns.

Will do BeatportMike, thanks for the reply.

[infectedskazi]

wow that seriously is the best customer service ever

[Broken Home]

Wow.... If I wasn't impressed before, I am impressed now.

[infectedskazi]

yeah mike really helped me out, got the last of the tracks today

[DaJ]

i'm about to sign up on beatport now that i'm making ze monies with new job

[Broken Home]

now if only mike can tell me how to direct link to a specific track instead of just linking to the label..

[spiggums]

now if only mike can tell me how to direct link to a specific track instead of just linking to the label..
you can direct link to a specific release...

don't know that you can do it for a track... but that should narrow you down far enough for most purposes?

[Broken Home]

you can direct link to a specific release...

don't know that you can do it for a track... but that should narrow you down far enough for most purposes?

how do I direct link to a specific release? I want to link to "Raw as F**k (remixes)" by Freestylers.

[spiggums]

how do I direct link to a specific release? I want to link to "Raw as F**k (remixes)" by Freestylers.
https://www.beatport.com/en-US/html/content/release/detail/78777/raw_as_fk_remixes

[Broken Home]

yeah sean just showed me too :-/ I'm an idiot

[john c]

seems like u need the release id number though to do that.

[spiggums]

seems like u need the release id number though to do that.
if nothing else... there's a link on the release page that allows you to email the info to someone... and you can pull it from there

[john c]

AH true. nice one thx

[stormryder]

The release number is right on the page with the track. But yeah, you can email yourself the info as well. You only need the release number; you can leave off the portion after the number with the track artists name.

[phunkphreaker]

Is anyone else havin issues with login on Beatport?

A few days ago I got a message saying I had to change my password due to Beatport getting a new login system. When I followed the link they sent me, it just went to the homepage. Where clearly there was not anywhere to change the password... I tried this several times with the same result. I tried re-requesting the cahnge password link to be sent to my email but again got the same result.

Only today when I started again fresh by re-re-rere-requesting the change password link, was I able change my password and login.

[stormryder]

Um...I been shopping there quite a while and haven't gotten any such message.

Phishing attempt?

[john c]

nah. it made me change my password too. whats weird is, it wouldnt accept a password that was similar. it had to be way diff. weird.

[ramz]

change it then change it back... that's what I did... :wink:

[Judson Myers]

It made me add a number to mine. I guess they are tightening security.

[mojojones]

another unreleated beatport question

how do you direct link to the beatport page with your releases

you used to be able to do something like this

http://www.beatport.com/mojo+jones

and it would take you to your release page (but does not work anymore)
just takes you to the main beatport page

anyone know the new way to direct link to your release page????

[stormryder]

See the second page of the thread. You link to it by release number.

Go to your release, click on the email a link to yourself functionality, then post that link.

Also, talk with Beatport themselves, as they have some way of embedding all your releases into a web page (a lot of myspace profiles of artists have this).

[BeatportMikeL]

I replied over email but in case you check here first:
https://www.beatport.com/en-US/html/content/artist/detail/2179/mojo_jones

as a side note the player generator is back and has similar functionality:
http://www.beatportplayer.com/


another unreleated beatport question

how do you direct link to the beatport page with your releases

you used to be able to do something like this

http://www.beatport.com/mojo+jones

and it would take you to your release page (but does not work anymore)
just takes you to the main beatport page

anyone know the new way to direct link to your release page????

[stormryder]

I replied over email but in case you check here first:
https://www.beatport.com/en-US/html/content/artist/detail/2179/mojo_jones

as a side note the player generator is back and has similar functionality:
http://www.beatportplayer.com/

Thanks Mike :D

I emailed Customer Service the other day about a track download that failed (off the new AIR downloading tool, some weird file error because there was a strange symbol in the file name) but haven't got a response. Can you get me any assistance with that?

[BeatportMikeL]

Sure. Reply/PM with your Username and Trackname and I'll see what can be done.


Thanks Mike :D

I emailed Customer Service the other day about a track download that failed (off the new AIR downloading tool, some weird file error because there was a strange symbol in the file name) but haven't got a response. Can you get me any assistance with that?

[stormryder]

Sure. Reply/PM with your Username and Trackname and I'll see what can be done.

Sent a PM. It's a really weird error. I've now got this Windows folder that I can't access, delete, etc. I've been reading up on ways to try and do it, but honestly haven't bother with it for the moment. I think it's all because it titled the folder "Misc." (with the period). Normally that's not an issue with Windows, but it's probably an Adobe AIR problem.

[BeatportMikeL]

It's actually the way AIR and Windows deal with file naming / conventions.

If you want to remove / gain access to that folder you can do so by changing it's extended filename from the command line.

Here is an example (Windows XP):
Inaccessible folder
C:\Documents and Settings\[user folder]\Desktop\Beatport Music\Misc.

-Open Windows Explorer (Windows Key + E)
-Navigate to one level above the inaccessible folder (C:\Documents and Settings\[user folder]\Desktop\Beatport Music)
-Start a console (Windows Key + R, Type "cmd" and run)
-The console should look something like

C:\Documents and Settings\[user folder]\Desktop\Beatport Music>(if it doesn't just type "cd C:\Documents and Settings\[user folder]\Desktop\Beatport Music")
-From here you are going to type "dir/w/x" and hit enter which will display your folder contents plus their short names.
You'll notice that the short name for your hidden folder is something like MISC~1
-To fix that you will need to type "rename MISC~1 MISC" which renames the folder to MISC
-You can do whatever you want with that folder now inside of Windows

(You won't have to do this for much longer as the latest build of the Downloader seems to have resolved this issue)

[stormryder]

It's actually the way AIR and Windows deal with file naming / conventions.

If you want to remove / gain access to that folder you can do so by changing it's extended filename from the command line.

Here is an example (Windows XP):
Inaccessible folder
C:\Documents and Settings\[user folder]\Desktop\Beatport Music\Misc.

-Open Windows Explorer (Windows Key + E)
-Navigate to one level above the inaccessible folder (C:\Documents and Settings\[user folder]\Desktop\Beatport Music)
-Start a console (Windows Key + R, Type "cmd" and run)
-The console should look something like

C:\Documents and Settings\[user folder]\Desktop\Beatport Music>(if it doesn't just type "cd C:\Documents and Settings\[user folder]\Desktop\Beatport Music")
-From here you are going to type "dir/w/x" and hit enter which will display your folder contents plus their short names.
You'll notice that the short name for your hidden folder is something like MISC~1
-To fix that you will need to type "rename MISC~1 MISC" which renames the folder to MISC
-You can do whatever you want with that folder now inside of Windows

(You won't have to do this for much longer as the latest build of the Downloader seems to have resolved this issue)

Thanks. That's actually handy knowledge. I searched the internet high and low trying to figure it out. I had figured you could do it from the command line, but had no idea that the short file name for the "Misc." directory was different from it's actual name. That actually resolved everything too, because I can access the track in there now. I'm RDP'd into my home computer from work, so I'll check the track when I get home.

[mojojones]

I replied over email but in case you check here first:
https://www.beatport.com/en-US/html/content/artist/detail/2179/mojo_jones

as a side note the player generator is back and has similar functionality:
http://www.beatportplayer.com/

yup got it thanks! you da man

is there a standard format that one can use to set this up if you want to direct link to a label or to a certain release for any promo stuff on message boards or email etc

is there a standard format or is different for each one you want to setup

thanks!

[BeatportMikeL]

The easiest way to get a direct link to a release is through the "Send to a Friend" feature as it will auto generate a link for you.

We are building a tool to make this easier for all other types of linking to the site and hope to have it available soon.

For the semi technical savvy you can monitor the POSTDATA being passed back and forth in their browser to extract the IDs for charts/artists/tracks/releases/labels/etc and modify existing calls with the new information. It's one method but definately not something we want to force people to do.

[kenji]

Hi,not sure if im posting this in the right place but anyway as i cannot connect to support in my
account through my computer,i get this message 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'
when i try to access support,and i have cookies enabled,my login name is ken g,this is my problem
I am getting credit card declined message for the second time with no fault
on my end once again!!!!!I thought this problem was rectified last time
but alas credit card declined message once again.Without a responce
i am forced to shop elsewhere which is not ideal but i need to download tracks,
yours,
An UNHAPPY customer...

[Broken Home]

Kenji,
I don't work for beatport but I would check to make sure you have the latest version of Flash installed.

[kenji]

Kenji,
I don't work for beatport but I would check to make sure you have the latest version of Flash installed.


Hi,thanks for reply,yes i have correct version of flash running and have no
problems viewing the site and have tried to access through various computers
with no joy,its unfortunate as their is no way to contact beatport to fix the
problem and i know of others with the same c.card problem???

[Broken Home]

Hi,thanks for reply,yes i have correct version of flash running and have no
problems viewing the site and have tried to access through various computers
with no joy,its unfortunate as their is no way to contact beatport to fix the
problem and i know of others with the same c.card problem???
Kenji,
"BeatportMike" on this board posted his email address: michael.lomboy@beatport.com maybe try emailing him?

[kenji]

Kenji,
"BeatportMike" on this board posted his email address: michael.lomboy@beatport.com maybe try emailing him?

Thanks,appreciate it,will try that now..

[kenji]

Thanks for the help,problem solved,email replied to straight away,
Very good customer service from beatport!thanks..

[RadSK8er3]

w0rd...

I asked cause I know they have (or had) some sort of odd credit card limit where it would decline you if your order was over $200... problem is that it didn't really let you know... I learned this the hard way once... had to call in a favor to find out what was up...


yup me to i had issues with that ..sucked real bad had to take every thing outta of the crate ...........btw has anyone had issues trying to contact Beatport lately with their new contact center thing

[RadSK8er3]

The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

I get this error message whenever i try to use the customer support page...ive tried in explorer and the page never loads ..same issue...been happening for while

[Judson Myers]

Judson Myers-
If you could send me your account information (username, email address) I can look into what sorts of problems you are running into with our payment system.


Please feel free to contact me at michael.lomboy@beatport.com if anyone has any other questions or concerns.

Hey Mike, I emailed you earlier today. I am having the credit card authorization issue again since last night. And costomer support is down. Can anybody else get to the costomer support? Thanks.